Order Status

Our FAQ section is part of our Terms and Conditions. When you shop with us, you agree to our company policies, terms and conditions as reflected here in our FAQ section.

All orders are made to order which means it is brand new.
Our Lead Time for artworks are estimated as the following:

Decal Artwork - 2 to 6 weeks
Printed Series - 3 to 7 weeks
Frame Acrylic - 4 to 8 weeks
Frame Mirror - 4 to 8 weeks
3D Basic - 6 to 12 weeks
3D Premium - 7 to 13 weeks
3D Exclusive - 8 to 14 weeks


Once your order is READY, we will notify you via email with regards to the collection or delivery details.

Delivery and Installation

You have the option of of self collecting your order or opt for our delivery services.

You will be notify via email once their order is ready for collection.

Do collect within 21 days from the notification made.

SGD$3 DAILY storage fee applies on the 22nd day onward.

STANDARD DELIVERY at $20 - Delivery will be made on Sunday between 10am to 5pm base on delivery route. You will receive an email from us 1 to 3 days in advance on your delivery notice.

If you are unable to receive your order during the above period, do update us! Another attempt will be done on the following Sunday.

If you are unable to receive your order and fail to update us in advance, a fee of $20 will be charge to attempt another delivery on the following Sunday.

Courier will call you in advance before making the delivery to you on delivery day itself.

SPECIFIC DELIVERY at $45 - Choose from between Tuesday to Saturday anytime between 12pm to 7pm. Your delivery will be handle by  either GOGOVAN or LALAMOVE. We will be liaising with you directly once your order is ready to be deliver.

FREE STANDARD DELIVERY -

Delivery will be made on Sunday between 10am to 5pm base on delivery route. You will receive an email from us 1 to 3 days in advance on your delivery notice.

If you are unable to receive your order during the above period, do update us! Another attempt will be done on the following Sunday.

If you are unable to receive your order and fail to update us in advance, a fee of $20 will be charge to attempt another delivery on the following Sunday.

Courier will call you in advance before making the delivery to you on delivery day itself.

Installation Service
From 15th February 2019, Installation Service, if required, is handled by a Third Party installer "Fis-It" services.

You are required to liaise with the handyman directly for the services.

Installation service charges start from $45. Installation of x1 Artwork is at $45, subsequent installation is at $30.

If you intend to have the installation team deliver and install your order on the same day, charges start from $80 (fee inclusive of installation of x1 artwork. Subsequent installation is at $30)

For more details on installation services, kindly WhatsApp to Hafis at +65 9889 1005

The best time to liaise for the installation service is when you receive a confirmation email from us stating that your artwork is ready for delivery/collection.

"Fis-It" also provide the following:
+ Drilling services
+ Electrical Installations
+ Furniture Assembly
+ Installation of TV Brackets

*additional charges apply for a weekend or public holidays

*fees above are provided by Fis-It services. The Islamic Decor is not responsible for any additional fees that might be charged to you by Fis-It services.

We ship worldwide! All International Orders ship via DHL. We only provide overseas shipping for products/artworks that reflect "Made to order and ships worldwide from Singapore."

We will take the best measures to ensure you will receive your order in proper conditions. When required, we will pack your order using a wooden crate.

All International Shipping will come with tracking details.
The shipping fee is at a flat rate at the maximum cost of SGD $500.

You will be charged the rate of $500 upon checkout. If the shipping cost is more than $500, we will absorb the extra cost. If the shipping is lesser than $500, we will refund you the difference.

Any payment of duties and taxes are to be paid by the receiver.