FAQs
We are from Singapore. All artwork are designed and produced locally in our studio.
All orders made via our website are produced to order.
Our Lead Time for artworks are estimated as the following:
Decal Artwork - 2 to 6 weeks
Printed Series - 3 to 7 weeks
Frame Acrylic - 4 to 8 weeks
Frame Mirror - 4 to 8 weeks
3D Basic - 6 to 12 weeks
3D Premium - 7 to 13 weeks
3D Exclusive - 8 to 14 weeks
Once your order is READY, we will notify you via email, if you have opted for self collection.
If you have opted for delivery service, we will contact you directly to liaise on the delivery services.
Storage Fee applies, if you fail to arrange for collect or delivery within two weeks after date of notification.
You have the option to self collect your order or arrange for your own delivery service to make the collection.
You will be notify via email once your order is ready for collection.
Storage Fee applies, if you fail to collect within two weeks after date of notification.
Delivery if required, are handled by Lalamove delivery service.
Delivery fee is at a flat rate of $30 per trip regardless on the size or quantity of items.
Once your order is ready, we will contact you to liaise on the delivery appointment.
From 15th February 2019, Installation Service, if required, is handled by a third-party installer services.
You are required to liaise with the handyman directly for the services.
Installation only service charges start from $120. Installation of x1 Artwork is at $120, and subsequent installation is at $50.
Delivery and Installation service charges start from $150. Installation of x1 Artwork is at $150, and subsequent installation is at $50.
Additional costs are incurred for the installation of door coverings, wall coverings, wall decals, and 3D directly pasting onto a surface.
The rates above are for a weekday installation service. Additional charges apply for installation service on weekends or Public Holidays. Kindly check directly with the handyman for the charges.
For more details on installation costs and services, you may reach out to the following handyman:
Faiz: 8752 4309
Hafis: 9889 1005
The best time to liaise for the installation service is when you receive a confirmation email from us stating that your artwork is ready for delivery/collection.
Same day delivery and installation service is provided by the third-party handyman services.
Charges for same day delivery and installation is at $150 for installation of x1 artwork.
Subsequent installations are charge at $50 per installation.
Option is available at the checkout page.
We ship worldwide! All International Orders ship via DHL.
We will take the best measures to ensure that you will receive your order in proper conditions. If require, we will pack your order using a wooden crate.
All International Shipping will come with tracking details.
Every order destination is unique. Once your order is ready, we will measure and weigh them based on the packaging.
We will check with DHL on the charges, and we will forward you the details. We will request the payment from you based on DHL quotation.
We will only ship out the order after receiving the shipping payment.
Any payment of duties and taxes are to be paid by the receiver.
Alhamdulillah! Yes, we do. We welcome you to our store to view from our ready stock range.
We provide a Premium Concierge Service where our sales team will assist you via video call.
Rates at $50 per maximum 30 mins of video call. Reach out to us via whatsapp at +65 8817 7696 to learn more.
Instore:
- Cash
- Paynow
- Bank Transfer
- Nets Terminal
- Credit / Debit Cards Terminals
- Installments via atome or shopback.
Online:
- Paynow
- Bank Transfer
- Credit / Debit Cards
- Installments via atome or shopback.
8, Kaki Bukit Road 2
Ruby Warehouse Complex
#03-06 (take lift from lobby a)
S41784
Bus no:
25 / 51 / 55 / 93 / 94 / 854 (from eunos mrt station)
87 (from kaki bukit mrt station)
- Alight at bustop 71079 (Comfort Driving Centre)
- Cross the overhead bridge
- Enter the building (red building) upon crossing the bridge and go through the other side of the building.
- By now you will see Ruby Warehouse Building
T & C
Terms and Conditions
All order are made to order. All sales are final.
We do not provide exchange or refund based on change of mind.
Selection of choices
Kindly double check on your selection of size, colours, etc.
As all order are made to order, we do not provide exchange or refund based on wrong choices of selections or change of mind.
Frame availability
All selected frames made from our website or store are subject to availability from our main supplier. As much as we will keep track on the frame availability from the main supplier, occasionally the stock take / tracking are out of our control.
If the frame that you have opted for is out of stock, we will update you. You will then need to opt for another frame option. No order refund will be given if the initial frame that you have opted for is out of stock. We will only provide refund of frame cost if the new frame cost lesser then the initial selection.
Lead time
All our lead time is reflected in every product page, and FAQ page, here. We do not provide refund if you felt that the production takes longer to your liking.
More Questions?
You may reach us via whatsapp at +65 8817 7696
or will up the form below and we will reach back to you as soon as we can.