All orders are made to order which means it is brand new.
It will takes us 5 to 28 working days to prepare your order.
Eg, a wall decal order will take a shorter time frame to prepare compare to acrylic or mirror orders.
Self collection? You will be update via your mobile number once your order is ready for collection.
Delivery? You will receive an email with the tracking number once your order is ready and collected by courier service.
For order(s) that opted for Self Collect, you will be update via your mobile number once it is ready for collection.
For order(s) that opted for Delivery by Courier Service, you will be update via your mobile on the date and timing of your delivery by Service Provider. Delivery by Courier Service is handled by a third party service (service provider) that provide delivery service on behalf of The Islamic Decor. We / service provider DO NOT accept any special request on timing or days. Once your order is ready, The Islamic Decor will inform service provider to make the collection from us. Service provider will then attempt to make delivery on the next working day base on their own timing / route / availability. In the case that no one will be at your reflected address for the collection, arrangements will be made between Service Provider and you.
All international orders will be update via your email with your tracking number once your order have been shipped out.
With effect from 15th
February 2019, "Fis-It" handyman service is the installation provider
for The Islamic Decor.
When will my installation be scheduled?
When you opt for installation
service, the handyman will be contacting you within 2-3 working days to arrange
the installation date and time (approx 2 to 3 weeks from order date) according to both party’s availability.
How much does the handyman
$80/- for 2 artworks (to
be paid upon installation). Additional fee applies for 3rd artwork
How do I contact the handyman?
"Fis-It" team can be reached at +65 9433 7084 Hafis
Will my order includes delivery?
If you opt for delivery + installation service, it will includes delivery.
I will self collect my artwork, how much will my installation fee?
Installation starts from $50, check with handyman for more details.
* The Islamic Decor do not affiliate any agreement made between you and the handyman. * Contacts listed above are for your convenience in looking for a handyman service.
Self collection is at 155 Kallang Way, #02-09. S349244
You will be update via mobile once your order is ready for collection.
Do NOT come if you have not receive any notification with regards to your collection.
For "Self Collect" you are require to collect your order within 21 days, from the date that you are informed that your order is ready for collection. SGD$3 DAILY storage fee applies on the 22nd day onward.
We ship worldwide! All International Orders will be deliver via Singapore Post Office.
We only provide overseas shipping for products / artworks that reflect "Made to order and ships worldwide from Singapore."
We will take the best measures to ensure you will receive your order in proper conditions.
All International Shipping will be provide with a tracking number which you can track at www.singpost.com or www.speedpost.com
Shipping Fee to
Malaysia + Brunei - SGD$30
Indonesia and rest of South East Asia - SGD$39
Australia + New Zealand and rest of Asia - SGD$60
USA + United Kingdom + European Countries - SGD$70
Shipping Fee is for artwork up to a maximum of 2kg in weight. If your order exceed 2kg, we will contact you and you will require to top up the differences. As different type of artwork in different dimension, weighs differently, we cant determine the exact weight individually. We will only know the exact weight once we have completely produced the artwork.
Return Policy All artworks / products purchased from The Islamic Decor website are made to order.
We only accept exchange or replacement within 7 days IF you have received your order in damaged condition or mistake that was made from our side. ( Eg, wrong colour, wrong artwork, incorrect dimension.)
Returns / exchange or replacement of items will be assess on a case by case basis before any confirmation of refund are issued.
Do take note that you are to forward us the photo of tampered orders or any defect to qualify as evident for the return policy.
The artworks / products must be in its original state, not tampered and in good condition.
Returning artwork / products that you received to The Islamic Decor will be arranged on your own.
The goods are your responsibility until they reach our our showroom / work store.
We do not accept returns or exchanges for any products after 7 days from the date you received your order.
We do not do cash refund or in other monetary forms.
Upon approval refund will only be in store credit.
Artwork Preview Cancellation of custom designs which have already been previewed are non-refundable.
Damaged / Tampered Shipments If you receive a delivery which is damaged or tampered with, please do not accept it.
Exchanges We only replace items if they are defective or damaged. Refund You will be eligible for a refund in the form of store credit if your refund request is within 24 hours of placing your order. Strictly no cash refund.