All orders are made to order which means it is brand new.
It will takes us 5 to 28 working days to prepare your order.
Eg, a wall decal order will take a shorter time frame to prepare compare to acrylic or mirror orders.
Self collection? You will be update via your mobile number once your order is ready for collection.
Delivery? You will receive an email with the tracking number once your order is ready and collected by courier service.
For order(s) that opted for Self Collect, you will be update via your mobile number once it is ready for collection.
For order(s) that opted for Delivery by Courier Service, you will be update via your mobile on the date and timing of your delivery by Service Provider. Delivery by Courier Service is handled by a third party service (service provider) that provide delivery service on behalf of The Islamic Decor. We / service provider DO NOT accept any special request on timing or days. Once your order is ready, The Islamic Decor will inform service provider to make the collection from us. Service provider will then attempt to make delivery on the next working day base on their own timing / route / availability. In the case that no one will be at your reflected address for the collection, arrangements will be made between Service Provider and you.
All international orders will be update via your email with your tracking number once your order have been shipped out.
We ship worldwide! All International Orders will be deliver via Singapore Post Office.
We only provide overseas shipping for products / artworks that reflect "Made to order and ships worldwide from Singapore."
We will take the best measures to ensure you will receive your order in proper conditions.
All International Shipping will be provide with a tracking number which you can track at www.singpost.com or www.speedpost.com
Shipping Fee to
Malaysia + Brunei - SGD$30
Indonesia and rest of South East Asia - SGD$39
Australia + New Zealand and rest of Asia - SGD$60
USA + United Kingdom + European Countries - SGD$70
Shipping Fee is for artwork up to a maximum of 2kg in weight. If your order exceed 2kg, we will contact you and you will require to top up the differences. As different type of artwork in different dimension, weighs differently, we cant determine the exact weight individually. We will only know the exact weight once we have completely produced the artwork.
All artworks / products purchased from The Islamic Decor website are made to order.
We only accept exchange or replacement within 7 days IF you have received your order in damaged condition or mistake that was made from our side. ( Eg, wrong colour, wrong artwork, incorrect dimension.)
Returns / exchange or replacement of items will be assess on a case by case basis before any confirmation of refund are issued.
Do take note that you are to forward us the photo of tampered orders or any defect to qualify as evident for the return policy.
The artworks / products must be in its original state, not tampered and in good condition.
Returning artwork / products that you received to The Islamic Decor will be arranged on your own.
The goods are your responsibility until they reach our our showroom / store.
We do not accept returns or exchanges for any products after 7 days from the date you received your order.
We do not make refund in cash or other monetary form.
Upon approval refund will only be in store credit.
Cancellation of custom designs which have already been previewed are non-refundable.
Damaged / Tampered Shipments
If you receive a delivery which is damaged or tampered with, please do not accept it.
We only replace items if they are defective or damaged.
Changing of order to a lower value
If you requested for a change of order in a lower value, you will only receive refund in Store Credit. We do not make refund in cash or other monetary form.
You will be eligible for a refund in the form of store credit if your refund request is within 24 hours of placing your order. We do not make refund in cash or other monetary form.
Our artwork comes in various size and materials. Thus the price range differ according to your final choices made to the artwork. All the prices will prompt on the page itself once you have made the choices to the artwork (eg: size/frame)